All orders are packed and shipped with care.
Domestic Shipping
We offer standard domestic shipping for a flat rate of $15 USD. Free standard domestic shipping is available on orders over $300.
Orders are typically processed within 1-3 business days, excluding weekends and holidays. During launches, promotions, or high-volume periods, please allow additional processing time.
Once your order has shipped, you will receive tracking information by email.
Pre-Orders
Items listed as pre-order will include an expected shipping window on the product page. Payment terms will be clearly shown on the product page and at checkout, and tracking will be sent once your order is ready to ship.
If your order includes both in-stock and pre-order items, your full order will ship together once the pre-order item is ready. If you would like to receive in-stock items sooner, we recommend placing a separate order.
If your order includes multiple pre-order items, your order will ship once all items are ready.
If the expected shipping window changes, we will email you with the revised timing and the option to continue waiting or cancel the affected item for a full refund to your original payment method.
Expedited Shipping
Expedited shipping is not available at checkout at this time. If you need your order sooner, please email us at support@allthehorses.co before placing your order and we will do our best to accommodate your request.
International Shipping
International shipping is available to select countries and calculated at checkout.
International customers are responsible for any applicable duties, taxes, customs fees, import charges, or carrier brokerage fees required by the destination country, unless these fees are collected at checkout.
Duties, taxes, customs fees, and shipping charges are non-refundable once an order has shipped. Any international order refused upon delivery may be subject to return shipping fees, customs fees, and restocking fees.
Missing or Delayed Packages
If your tracking shows that your package has been delivered but you have not received it, please check around your delivery area, mailbox, building mailroom, front desk, or with neighbors.
If your package has still not been located after three business days, please contact us at support@allthehorses.co with your order number and tracking information, and we will do our best to help.
All The Horses is not responsible for packages lost, stolen, or delayed once they are in the care of the carrier.
