We want you to love your All The Horses pieces.
Eligible ready-to-wear and pre-order items may be returned within 14 days of delivery. Items must be unworn, unwashed, undamaged, and returned in their original condition with all tags attached and packaging included.
Final Sale Items
Vintage pieces, one-of-a-kind pieces, hand-customized pieces, belt buckles, horsewear and equestrian goods, gift cards, and any item marked final sale are not eligible for return, exchange, or store credit.
Because these pieces are limited, collected, customized, or made for a specific use, please review all photos, sizing, measurements, condition notes, and product details carefully before purchasing.
Exchanges
We are not offering guaranteed exchanges at this time. If you would like a different size or style, we recommend placing a new order and submitting a return request for the original item, if it is eligible.
How to Start a Return
Email support@allthehorses.co within 14 days of receiving your order. Include your order number, the item you would like to return, and the reason for your return. Once approved, we will send return instructions.
Return Shipping and Refunds
Customers are responsible for return shipping costs unless the item received was incorrect or damaged. Original shipping charges are non-refundable. All returns must be shipped back with tracking.
Once your return is received and inspected, we will notify you by email. If approved, your refund will be issued to the original form of payment.
International Returns
International returns may be accepted on eligible items by request only. International customers are responsible for return shipping, duties, taxes, customs fees, import charges, and related carrier fees. These fees are non-refundable.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, please email support@allthehorses.co within 3 days of delivery with your order number and photos of the issue.
